Supply Chain KPI Tracker

Analyzing 2 years of operational data across Saudi Arabia and the Middle East

By Heba Elgamal

Supply Chain Dashboard

Project Overview

An end-to-end supply chain analytics solution analyzing 2 years of operational data (Jan 2023 - Dec 2024). The project tracks performance across 15 suppliers, 6 warehouses, and 15 major customers within Saudi Arabia and the wider Middle East region.

Key Performance Indicators (KPIs)

  • Delivery & Fulfillment: On-Time Delivery (OTD), Order Fill Rate, Perfect Order Rate.
  • Inventory & Warehouse: Inventory Turnover, Warehouse Utilization, Stockout Rate.
  • Quality & Cost: Supplier Defect Rate, Return Rate, Freight Cost per Unit.
  • Customer Experience: Customer Satisfaction Score (CSAT).

Tools & Technologies

  • Python: Pandas for cleaning, Matplotlib & Seaborn for trend analysis.
  • SQL: SQLite for structured data querying and KPI calculation.
  • Power BI: Interactive dashboard for real-time monitoring.
  • Excel: Automated report generation for stakeholders.

Key Findings & Insights

Metric Current Value Target / Benchmark Status
On-Time Delivery 61% > 90% 🔴 Critical
Perfect Order Rate 0.6% > 95% 🔴 Critical
Return Rate 8.2% < 3% ⚠️ High
Customer Satisfaction 2.86 / 5 > 4.5 ⚠️ Low
Warehouse Utilization 70.8% 85% 🟢 Optimizable
  • Delivery Bottlenecks: 422 delayed orders were primarily driven by supplier lead time variability and customs delays.
  • Quality Gaps: The 2.34% Supplier Defect Rate directly correlates with the high return rate and low satisfaction scores.
  • Cost Optimization: Freight cost per unit ($17.76) indicates potential savings through route optimization and shipping consolidation.

Project Structure

Supply-Chain-Analytics/
    ├── data/                 # 10 interconnected CSV files (8,000+ records)
    ├── charts/               # Generated Python visualizations
    ├── Supply_Chain_KPI_Analysis.ipynb   # Full Python analysis
    ├── Supply_Chain_KPI_Report.xlsx       # Excel summary report
    └── Supply_Chain_KPI_Dashboard.pbix    # Power BI interactive dashboard

Dataset Description

The analysis is based on a realistic Middle Eastern supply chain dataset, meticulously structured to reflect regional logistics challenges:

  • 8,000+ Transactions: A comprehensive dataset covering the entire lifecycle of procurement, warehousing, and distribution.
  • Multi-entity Tracking: Detailed data flow mapping the interactions between 15 global suppliers and 6 regional warehouses.
  • Strategic Timeframe: Continuous historical data spanning from January 2023 to December 2024, allowing for deep trend analysis and seasonality detection.

Conclusion & Recommendations

Based on the data findings, the primary focus for the next phase should be Supplier Relationship Management (SRM) and Logistics Optimization to improve the 61% On-Time Delivery rate and enhance the overall customer experience in the Saudi market.